Frequently
asked questions

All bookings (or booking requests if payment is not made immediately) will be confirmed in writing by PARENTHESE VACANCES (booking confirmation sent by email).
A deposit representing 50% of the total cost of the stay is payable at the time of booking (“total cost” as defined in article 4.1).
This deposit must be paid according to the procedure set out in article 3.2. Booking requests will be considered provisional until the deposit has been received and credited to PARENTHESE VACANCES.
Booking requests are saved for 72 hours after the confirmation email sent by PARENTHESE VACANCES.
The booking will be finalised if the deposit is received and credited to PARENTHESE VACANCES within the aforementioned 72-hour period.
If the deposit is not duly received and credited, the booking request will expire automatically at the end of this period.
Questions or requests concerning payment of the deposit can be sent to our team at contact@parenthese-vacances.com or by telephone +33(0)6.33.43.11.09 The balance of the Total Cost must be paid to PARENTHESE VACANCES thirty (30) days before the date of arrival in the property, according to the procedure described below.
PARENTHESE VACANCES reserves the right to cancel, without prior notification, bookings for which the deposit or balance is not paid on time; the relevant cancellation conditions defined below will apply.
For last-minute bookings, the Total Cost must be paid in full immediately. Last-minute bookings are bookings made less than thirty (30) days before the arrival date.

The deposit and/or balance must be paid in euro:

• either directly via the booking platforms used by PARENTHESE VACANCES to promote its properties,
• or by credit card, exclusively via the link sent by PARENTHESE VACANCES for online payment via the STRIPE payment platform,
• or by cheque (payments by cheque are not accepted less than one month before the arrival date),
• or by any other legal means of payment.

The booking will be considered final once the deposit and balance have been received and credited within the deadlines indicated herein.

The customer must inform PARENTHESES VACANCES immediately of any modification or cancellation request by emailing the following address: contact@parenthese-vacances.com. The date of reception of the email (before 11.59pm in the time zone of the property) will determine the date of modification or cancellation.

The same applies to anticipated departure.

If the booking is made via a booking platform, the cancellation, modification or interruption request must be sent via the same platform to ensure eligibility for the insurance cover proposed by the platform, if applicable.

If you have to cancel, please do so as soon as possible.
Any modification of the dates of the stay will be considered as cancellation of the initial booking; the cancellation costs indicated below will apply.

100% of prepayments will be refunded for cancellations received 60 days or more before arrival.
50% of prepayments will be refunded for cancellations received 30 days or more before arrival.
0% will be refunded for cancellations received thereafter.

Refuge des Sens chalets (Vaujany)

• Large, fully equipped, open kitchen
• Senseo coffee machine and percolator
• Electric raclette grills (individual pans) and electric fondue sets
• Ice cube maker
• Washing machine and dryer
• Gas fireplace
• Domotics: tablet system in the lounge to control shutters and lights for each floor or for the whole chalet.

Le 33 apartment (Oz 3330)

• Large, fully equipped, open kitchen
• Senseo coffee machine and percolator
• Electric raclette grills (individual pans) and electric fondue sets
• Washing machine and dryer

Le Loft Alpin apartment (Oz 3330)

• Large, fully equipped, open kitchen
• 2 Senseo coffee machines
• Electric raclette grills (individual pans) and electric fondue sets
• Washing machine and dryer

The price of the accommodation includes:

• Cleaning after departure
• Bed linen and towels
• Baby equipment: highchair, travel cot + sheets
• Welcome kit comprising sponge, soft cloth, 3 dishwasher tablets, small bottle of household detergent, washing up liquid.

Invoiced extra:

• Additional bed linen and towels

Our properties are approximately 2½ hours from Lyon airport and 1½ hours from Grenoble station.

By bus:
Information on bus and coach services from Lyon airport and Grenoble station: https://carsisere.auvergnerhonealpes.fr

By Taxi
Taxi SERT-MARC - +33 (0)6 87 41 99 96
Taxi des 6 Vallées - +33 (0)8 84 82 19 51
ALP assistance taxi - +33 (0)6 74 53 13 56
OZ Taxi - +33 (0)6 32 82 70 96

Oz 3300 - Le 33, Hermine residence :
You have access to a closed garage. There are a number of free car parks near the residence.

Oz 3300 - Le Loft Alpin :
Your property has 3 free spaces reserved in a covered car park.

Vaujany - Le Refuge des Sens :
3 spaces are reserved in the garages for each chalet. There are a number of public indoor car parks near the chalets.

Consult the map of the Alpe d’Huez ski area: Download the slope map

Oz – Hermine residence
The nearest lift is Alpette cable car, a 3-minute walk (230m) from the residence.
See the itinerary

Oz - Orée des Pistes residence
The nearest lift is Alpette cable car, a 2-minute walk (160m) from the residence.
See the itinerary

Vaujany - Refuge des Sens residence
Immediate proximity to the escalator that leads to the cable car area.
A free shuttle service runs all day in front of the chalets.
See the itinerary

There are plenty of activities in Oz and Vaujany; consult the tourist office websites for more information:

• Vaujany tourist office: https://www.vaujany.com/fr/
• Oz tourist office: https://www.oz-en-oisans.com/
• Oisans tourist office: https://www.oisans.com/